HOW TO BUY

Thank you for your interest in the Luís Onofre Store Website.
www.luisonofrestore.com is the official website for online sales of Luís Onofre products. Here you can access, via an innovative virtual window, a realistic representation of the Luís Onofre product range from the comfort of your own home or office.

ORDERS
In order to purchase via LojaLuisOnofre.com you can choose from one of several options:

Order Online
Add the desired product to the shopping cart and follow the instructions. Enter your personal information and preferred form of payment. You can choose CTT Expresso (Express Post) or another option.

Order by SMS
To order by SMS, just text the Product Code to the following number: (+351) 919 082 129. You will then be automatically contacted by an operator who will take your order in accordance with your preferences.
You can find the individual product codes beneath the title on the product details page. The product code has the following format: 24 lon 0000.

Order by e-mail
You can send your orders to the following e-mail address: info@luisonofrestore.com. You should always provide a telephone number through which you can be contacted in order to rapidly complete your purchase.

Order by Live Chat
If you prefer, you can also place an order directly with a Live Chat operator. To do this, just activate the Live Chat facility and communicate with the operator.

Order by Phone
If you prefer, you can also place an order by phone, where you can also discuss any questions you may have with the operator. Just call (+351) 217 950 670 or (+351) 925 987 409 (mobile number).


PAYMENT METHODS
Payment by Bank Transfer:
Account Name: ContactoMais - Soluções de Marketing, Lda.

IBAN: PT50.0033.0000.4535.6851.4800.5

Payment by Visa, MasterCard or American Express - PayPal*:
Company information:
Contacto Mais, Soluções de e-marketing, Lda.
Street Professor Lima Basto, Nº93ª 1070-211 in Lisbon, Portugal.
Tax number: 508 585 317
Company Registration Number: 508 585 317
Social Capital: 5.000€

After placing your order you will be contacted by one of our customer support agents who can confirm the product availability. When you have finalised your order, you will receive an e-mail requesting payment via PayPal. This will be an automatic e-mail with a subject containing: Name of the Shop – Name of the customer – Order Number xxxx, so you can easily identify the e-mail.

How to pay:
In the e-mail you received, you should verify that the order details and price are correct and click on the «PAY» button. You will then be redirected to the PayPal site.

*Advantages of PayPal:
PayPal is considered to be the most reliable and simple transaction system, allowing you to purchase in a completely secure manner.
- Using advance encryption systems to protect all your details;
- Transactions are always confirmed via e-mail in order to protect you against identity theft.


SHIPPING COSTS
Shipping for Europe
Click here to see the current table of Shippings Costs to different countries.
If a product is returned within the statutory limit (30 days of receipt of goods), then the cost borne by lojaluisonofre.com in shipping the original product will be deducted from the amount credited to the customer’s account.

Customer satisfaction and the security of all transactions are issues that we take very seriously. If you desire any further clarifications, please do not hesitate to contact one of our customer support agents.

Shipping outside of Europe
The Loja Luis Onofre also ships outside of Europe. However, the shipping costs are the responsibility of the customer and are dependant on the weight of the product and destination of the order.